Internet Sales

Internet Sales Associate

Full Time


Position Overview

WDC Kitchen & Bath Center (Moorpark, CA) has an opportunity for you in our Appliance Internet Sales Department. The Internet Sales Associate interacts with customers – online, chat and over the phone and to help guide their purchase in our no-haggle sales environment.

Training will be Monday – Friday 8:30am – 5:00pm

Normal hours: Tuesday – Saturday 9am-6pm

Primary job responsibilities:

  • Respond to all e-mail and phone leads immediately
  • Responding to leads in a timely fashion, answering questions, providing information and helping guide customers effectively from phone and internet contact to an in-store experience.
  • Utilize lead-management software, Live Chat, and other web-based tools
  • Comparing and contrasting competitive brands and explaining warranties and services.
  • Maintain current knowledge of home Appliances, product updates and features.
  • Helping customers select the perfect appliance that will meet their lifestyles, budgets, and expectations.
  • Provide an exceptional customer experience both before and after purchase, driving loyalty by following up to ensure customer satisfaction.
  • Appliance Sales experience strongly preferred
  • Demonstrated working knowledge of the Internet
  • Excellent verbal and written communication skills
  • High school diploma or equivalent
  • Proven ability to provide an exceptional customer experience
  • Drive to set and achieve targeted goals
  • Demonstrated consultative, interpersonal and organizational skills
  • The willingness to follow up with customers

About Us: WDC Kitchen & Bath Center

Qualifications

We seek a customer-focused and personable individual with:

  • Outstanding customer service skills
  • Excellent written and verbal communication skills
  • Proficiency in the Microsoft Office.
  • Experience using sales contact management databases
  • Multi-tasking skills
  • Weekend availability is required

Job Type: Full-time

Salary: $15.00 to $17.00 /hour